Rod Boshart
Published: April 1 2014 | 4:39 pm - Updated: 7 April 2014 | 3:04 pm in Capitol Digest,

Iowa’s watchdog office for citizen complaints against state and local government entities fielded more than 4,000 requests for help in the past year. Investigators in the Office of Ombudsman opened 4,010 cases in 2013, according to a new annual report released by Ombudsman Ruth Cooperrider. Of those cases, 2,735 were complaints about state and local government agencies within its jurisdiction; 446 were requests for information about government agencies within its jurisdiction; 783 were complaints or information requests about matters outside of its authority; and 46 were treated as special projects for other activities related to the work of the office. The ombudsman’s office can investigate complaints about state and local government agencies in Iowa, with the exceptions of the governor, legislators, and judges. Members of the general public, inmates in Iowa’s correctional system, and government officials from across the state came to the ombudsman for information and help in resolving a variety of complaints in the past year, according to Cooperrider’s report.

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