No excuse for bad service at C.R. airport

The Gazette Opinion Staff
Published: February 11 2014 | 1:52 pm - Updated: 29 March 2014 | 3:30 am in
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I am a frequent flier. The story in The Gazette (Airport traffic count tops 1 million, Jan. 28) that the airport has seen more than 1 million passengers in the last year is not a surprise to me.

If you were one of those passengers, chances are very good that you were delayed at some point, especially in Cedar Rapids. Airport staffing in Cedar Rapids is at such low levels that you can easily wait an hour to be de-iced or for a ramp to be brought out to your plane at 1 a.m. It is maddening.

Once your flight is late, chances are good you may miss your connecting flight. Mainline flights have been cut back so they are fuller and less frequent. Chances are good that if you miss your connecting flight, you may miss the next two or three because they are flying so full.

Cedar Rapids is one of the airports in the country where the gate employees and agents are not employees of the airlines. They are employees of a contract company that provides these services along with other services.

Even the flights are contracted out to small, relatively unreliable regional airlines.

Eastern Iowa Airport is one of the most expensive airports to fly in and out of in the Midwest.

There is no competition and no excuse for the crumby service. The reliability of the airport must be addressed if Cedar Rapids wants to become an attractive business destination.

Kelly Ungs

Marion

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