Coralville center adding 120 jobs to support health care law

Center also processes 1-800-Medicare, Free Application for Federal Student Aid calls

George Ford
Published: July 1 2013 | 1:50 pm - Updated: 29 March 2014 | 4:20 am in
Print Print

General Dynamics Information Technology has received a federal contract to provide customer support services for the federal Affordable Care Act that will add about 120 jobs at the company's Coralville call center.

Rep. Dave Loebsack, D-Iowa, joined company representatives Monday to announce the contract from the federal Centers for Medicare and Medicaid Services. The contract also will add "several thousand" jobs at General Dynamics Information Technology call centers in other states, according to an aide to Loebsack.

Mark Meudt, vice president of  General Dynamics Information Technology, said the Coralville call center at 2450 Oakdale Blvd. employs about 600. He said it already has begun taking calls about the Affordable Care Act, which takes effect on Jan. 1, 2014.

Meudt said the hiring timeline will depend on the volume of calls and the staffing required to handle them efficiently.

"We have space within our Coralville facility to accommodate additional staff," Meudt said. "The contract will not require a physical expansion."

General Dynamics Information Technology acquired Vangent about two years ago, which already had a relationship with the Centers for Medicare and Medicaid Services. The center, in addition to handling calls to 1-800-Medicare, also handles calls regarding the Free Application for Federal Student Aid.

Loebsack said the U.S. Department of Health and Human Services originally planned to award the Affordable Care Act customer service support contract on a sole source, no bid basis.

"I went to bat to open the process to competitive bids," Loebsack said. "I was sure the General Dynamics Information Technology would offer a competitive bid and I'm glad the company was awarded the contract. I'm also glad the U.S. Department of Health and Human Services decided to do the right thing."

Have you found an error or omission in our reporting? Is there other feedback and/or ideas you want to share with us? Tell us here.