Gini Chase, customer care

Published: August 25 2011 | 12:23 pm - Updated: 31 March 2014 | 6:08 pm in

Gini is a customer care specialist at The Gazette:

I was fund-raiser chair at Kenwood Elementary. Sept. 11, 2001, was the kickoff for our sale. One of the teachers told me the news after I handed out forms in the last classroom. I remember driving to work in shock -- and, having worked in circulation in a newspaper for 15 years, I knew it was going to be a very hectic day. I was also worried because my middle child was on a field trip to the Des Moines area.

We fielded calls while they decided how many copies of the Extra edition to print. The first run sold out almost as fast as we could get it out the front door. So it was decided to print more copies of the Extra.

When I left work, I went to Franklin Middle School to pick up my oldest, and all the staff asked if I had any copies of the Extras -- which I did because I was on my way to sell them as Rockwell people left work. When I got to Kenwood to pick up my son, parents and teachers all wanted to know if I had copies, and I sold more there.

I set up next to the lawyer's office in front of the old K's store so I could get people on Collins Road and Rockwell Drive. The staff in the law office brought snacks out for my children and even helped me sell copies until my husband came out. People were all so nice and so grateful that they could buy papers there instead of having to drive downtown --- except for my middle child who ended up being one of the last kids picked up from the field trip because I was selling Extras!

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